The 2nd shift staff should ne grateful that someone like Kristie is there to clean up their mess although it is unfortunate If it weren't for Kristie this hotel would've lost money for multiple nights.

She is such an asset to this hotel staff and sets a phenomenal example of what customer service is all about. She immediately took action to make this horrible experience into a wonderful experience. I explained the situation to her and she was very understanding and pleasant. The happy ending is though that the next morning Christmas Day I went to speak with the manager to explain this and I spoke with a very kind and sweet associate named Kristie. We ended up moving rooms on the complete opposite side of the property so we could have a bathroom that works in the middle of a terrie rain/wind storm when their we vacant rooms on either side of the room we were in but they were conviently not available. I've never been so disrespected and mistreated by a hotel employee in my life. He continued to raise his voice and blame me for not dealing with it sooner but also for clogging the toilet in the 1st place. The 2nd shift desk staff immediately got defensive and disrespectfully told me it was not his fault and I should've dealt with this warlier that day. At 9pm at night still no working toilet or replacement towels. This still was not fixed by the time we came back from being out a 2nd time for dinner.

I advised 2nd shift staff it had not been fixed and he said he would take care of it. Once we retured around 330 we found the issue had not been addressed or resolved. First thing the next morning we advised the staff of the issue and they told us maintenance would take care of it and we would be out most of the day so it would be fixed by the time we got back. We had to use all our towels to clean up all the water that had leaked out of the tank. Later that night we found the toilet did not flush on our first use and it was clogged as well as a pretty sizeable amount of water leaking from the rear of the toilet tank. The room itself was in OK condition and cleanliness was acceptable. I was not pleased with this but I agreed to the room change as it was very late and we were exhausted. Upon arrival the front desk associate that was checking us in informed us that the hotel had over sold their king rooms and there were no more available and that we would have to instead stay in a room with 2 double beds. My boyfriend and I stayed at this property for a couple days over Christmas and booked a standard king size room non-smoking. Wyndham Grand Cancun All Inclusive Resort & Villas.Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near Eastern Arts & Technology Willow Grove, PA.Hotels near DeVry University Ft Washington, Pennsylvania.Hotels near Keller Graduate School of Management.Hotels near Bucks County School of Beauty Culture.Hotels near Strayer University Lower Bucks County Campus.Hotels near Aria Health School of Nursing.Hotels near Beverly/Edgewater Park Station.Hotels near Burlington Towne Centre Station.Hotels near TreeTrails Adventures Trevose.Hotels near The Brownsville Antique Center.Red Roof Inn Philadelphia Trevose Rooms.Red Roof Inn Philadelphia Trevose Features.Hotels near Red Roof Inn Philadelphia Trevose.

Red roof inn miami